Crisis Management & Exercising Case Studies

Crisis management frameworks and exercise programs that test and mature an organisation’s response over time.

Contemporary art gallery interior

Incident Response Manual Gives a Public Art Museum a Structured Crisis Framework

Following a security risk assessment, Agilient developed an integrated security and incident response manual for a public art museum, giving leadership and staff clear procedures for responding to a major incident.
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Office tower lift lobby

Risk-Based Security Program Supports an Outcomes-Based Guarding Contract for a Bank Office Tower

A security risk assessment and a full security management plan gave a guarding provider an evidence-based program for a major bank’s new office tower, aligned to the bank’s outcomes-based contract and performance indicators.
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Executive team in a boardroom exercise

ICT Disruption Exercise Validates Continuity Plans for a Property Investor During a Technology Transition

A tailored ICT disruption exercise tested a property investor’s business continuity and disaster recovery plans during a move to a new managed service provider, turning assumed readiness into tested capability.
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Energy control room

Business Continuity Rationalisation Simplifies a Fragmented Program for a Major Energy Company

An embedded business continuity practitioner rationalised a major energy company’s fragmented continuity program, introducing an action-focused plan template and impact assessment and aligning continuity with emergency management and IT disaster recovery.
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Multi-level shopping centre atrium

Precinct-Wide Risk Assessment and Integrated Plans Strengthen Security at a Mixed-Use Precinct

A precinct security risk assessment, the first integrated security and emergency management plans, and major event security planning gave a property group’s mixed-use precinct a coordinated, evidence-based security framework.
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Office tower lobby reception desk

Multi-Year Security and Emergency Program Builds Resilience for a Premium Office Tower

A multi-year retained program took office tower security at a premium-grade commercial building from ad hoc arrangements to a formal risk-based framework, with modern emergency and crisis plans and a tailored training and exercise program.
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Leadership team in a meeting

Scenario Exercise Tests a Children’s Services Leadership Team on a Highly Sensitive Incident

A tailored critical incident exercise tested how a not-for-profit children’s services organisation’s senior leadership team would manage a highly sensitive critical incident, with a post-activity report on strengths, gaps and improvements.
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Community services building

Scenario-Based Exercises Test Business Continuity Plans for a Community Services Organisation

Three tailored tabletop exercises, each run at a different office, tested a community services organisation’s business continuity plans for cyber, natural disaster and people-related crises.
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Crisis team working at a whiteboard

Crisis Management Exercises Test a New Executive Crisis Team for a National Property Group

Two facilitated tabletop exercises tested a national property investor and developer’s newly formed crisis management team and its plan in a controlled, no-fault setting.
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Team workshop with laptops

Desktop Exercise Series Tests Continuity and Disaster Recovery Plans for a Commonwealth Agency

A tailored series of business continuity and disaster recovery exercises tested a Commonwealth agency’s business continuity and disaster recovery arrangements and highlighted where its plans could work better together.
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Modern government office building

Business Continuity Exercise Validates a Commonwealth Regulator’s Response to Disruption

Independent review and facilitation turned a Commonwealth regulator’s draft continuity scenario into a realistic business continuity exercise that tested its Business Continuity Plan and clarified leadership roles.
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Open plan technology company office

Business Continuity Program Builds Resilience From the Ground Up for an ASX-Listed Tech Company

Agilient helped an ASX-listed Australian technology company build an integrated business continuity program and management system and test it with its leadership team.
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Meeting room set up for an exercise

Crisis Management Exercise Program Progressively Tests a Commonwealth Agency

A multi-year crisis management exercise program of tailored tabletop exercises gave a Commonwealth agency a tested crisis response framework and a clear path for improvement.
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Visitors in a museum gallery

Business Continuity Uplift Gives a National Cultural Institution a Tested Crisis Response

Agilient guided a national cultural institution from foundational continuity plans to a tested business continuity management system aligned with ISO 22301.
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Large hospital building exterior

Dedicated Security Team Saves a Major Tertiary Hospital $22,000 a Week

By replacing an ad-hoc, multi-agency security arrangement with a dedicated hospital security and fire safety team, Agilient eliminated a costly emergency response gap at a large Queensland tertiary public hospital.
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