By replacing an ad-hoc, multi-agency security arrangement with a dedicated hospital security and fire safety team, Agilient eliminated a costly emergency response gap at a large Queensland tertiary public hospital.
THE CHALLENGE
A large tertiary public hospital in Queensland faced an acute security resourcing crisis during a building safety emergency, requiring simultaneous fire warden and security coverage that its existing ad hoc arrangement could not provide. The incumbent arrangement, relying on contracted guards and police officers without unified command, was operationally unsustainable and was costing approximately $22,000 per week. The hospital needed an expert review to replace the patchwork response with a structured, permanent security capability.
OUR APPROACH
Agilient conducted an emergency security review, assessing the existing resourcing model, command structure, operational procedures, and security environment across the facility. The review applied CPTED principles to the physical environment and drew on AS 3745 for emergency management considerations. Agilient designed and recommended a dedicated “Fire Safety and Security Team”, comprising a supervisor and a five-person team per shift, with unified command authority and a clear operational mandate. Agilient developed standard operating procedures, position descriptions, and a training program to support immediate implementation.
THE OUTCOME
- Designed a dedicated Fire Safety and Security Team model with unified command, eliminating the costly and unsustainable multi-agency arrangement
- Delivered SOPs, position descriptions, and a structured training program ready for immediate recruitment and deployment
- Generated estimated savings of $22,000 per week against the prior emergency security arrangement
Related services: crisis management consultants, physical security consultant, protective security and PSPF consulting. Sector experience: healthcare security consultants and critical infrastructure security consultant. To discuss a similar project, contact Agilient.