Agilient Security Consulting
MENU

Crisis Management Consulting for Australian Organisations

Crisis management consulting helps organisations prepare for, respond to, and recover from events that could disrupt operations, harm people, damage reputation, or threaten continuity. Agilient’s consultants bring deep operational experience from government, defence, critical infrastructure, and corporate environments.

What is crisis management consulting?

Crisis management consulting is the specialist discipline of helping organisations anticipate, prevent where possible, and effectively manage the full range of crises they may face. A crisis is any event that threatens the safety of people, the continuity of operations, the reputation of the organisation, or its ability to meet obligations to stakeholders, regulators, or government.

The scope is broad: natural hazards such as bushfires and floods; cyber incidents; workplace and health emergencies; supply chain failures; reputational events; and the cascading effects of critical infrastructure failure. For government and regulated industries, obligations also arise under the Security of Critical Infrastructure Act 2018 and the Protective Security Policy Framework. This works hand in hand with business continuity consulting.

Learn more about business continuity
Hands typing on a laptop with a digital data overlay
Laptop screen displaying a red warning alert symbol

why choose us

Why choose Agilient for crisis management consulting?

Agilient brings real operational experience, frameworks aligned to Australian standards, and integrated capability across the resilience spectrum.
Line icon of a head silhouette with a cog

Consultants with real crisis experience

Agilient’s consultants have led real crisis responses across some of Australia’s most complex environments, including former senior Australian Army and Special Operations Command officers, former state police detectives, and former aviation and energy sector security executives. Team members developed national standards referenced in the Commonwealth Community Recovery Handbook.
Line icon of an award medal

Frameworks aligned with Australian standards

Agilient’s frameworks align with the Australian Government Crisis Management Framework and ISO 22301 for business continuity management. Founder Mark Bezzina led the development of national standards in risk, emergency management and business continuity as a former Executive Director of Standards Australia.
Line icon of a badge with a tick and stars

Integrated across the resilience spectrum

Crisis management does not stand alone. Agilient integrates it with security risk assessment, business continuity and emergency management, drawing on more than 300 projects delivered for Australian organisations.
ABOUT US

The importance of crisis management consulting

Organisations without tested crisis management capability consistently face worse outcomes when a significant event occurs. Without tested frameworks, clear decision-making authorities, and practised response teams, leadership groups default to ad hoc responses under pressure, precisely when structure matters most. The consequences include delayed responses, poor communication, regulatory and legal exposure, and reputational damage that can take years to recover from.

For government agencies, critical infrastructure operators, and regulated sectors, crisis management capability is increasingly a procurement and compliance requirement. Demonstrating a tested, documented, and regularly exercised capability is essential for board reporting, government panel engagement, and regulatory audit readiness.

Learn more about security risk assessment

services offered

What is involved in crisis management consulting?

Agilient follows a structured methodology designed to build genuine, tested capability across the organisation.
Line icon of a padlock inside a warning triangle

Crisis capability assessment

Agilient reviews existing plans, governance structures, decision-making frameworks, and communication protocols, identifying the gaps between documented capability and actual readiness.
Line icon of a browser window with a security shield

Threat and scenario development

Drawing on current threat intelligence and sector knowledge, Agilient identifies and prioritises the credible scenarios the organisation faces, calibrated to its sector, size, footprint, and risk profile.
Line icon of a hooded figure with a padlock

Crisis management framework development

Agilient develops or revises the framework, including classification and escalation criteria, roles and authorities, notification and communication protocols, and integration with business continuity and emergency management plans.
Line icon of a group of people with a padlock

Crisis communication planning

Agilient develops communication strategies covering internal notification, executive and board communication, media and public communication, and engagement with regulators and government, with templates and decision trees for the critical early hours.
Line icon of a shield with a padlock

Crisis management exercises and training

Agilient designs and facilitates exercises, from tabletop discussions to full-scale simulations, that test frameworks, expose gaps, and build the confidence of those who will lead a response.
Line icon of a hand holding a shield with a padlock

Post-exercise review and continuous improvement

After each exercise or real event, Agilient captures lessons, identifies improvements, and updates the frameworks, supporting readiness over time through periodic review and retesting.

Contact Agilient for crisis management consulting

Agilient provides crisis management consulting to government agencies, critical infrastructure operators, healthcare organisations, and private sector clients across Australia. Agilient is appointed to multiple Australian Government procurement panels, including the Department of Home Affairs Security Services Panel, the DFAT Security Services Panel, the Defence Support Services Standing Panel, and the Whole-of-Government Management Advisory Services Panel administered by the Department of Finance, so government clients can engage Agilient directly. Agilient is independent and vendor-neutral, is licensed to operate in New South Wales, the Australian Capital Territory, Victoria, Queensland and South Australia. Agilient is a member of the Defence Industry Security Program (DISP) and is appointed to Australian Government security and resilience panels.

Contact Agilient
OUR LOCATIONS

Security Solutions Nation-Wide

With a national footprint, our security consulting services support organisations across Australia in managing risk, compliance, and security strategy. We combine industry expertise with a practical approach to deliver consistent outcomes across all states and territories.

Sydney
NSW Headquarters & Enterprise Risk Advisory Services.
View Location →
Melbourne
Victoria Regional Office & Technical Security Operations.
View Location →
Brisbane
Queensland Strategic Protection & Infrastructure Security.
View Location →
Adelaide
South Australia Strategic Protection & Infrastructure Security.
View Location →
Canberra
ACT Government, Defence & Federal Advisory Office.
View Location →

faqs

frequently Asked questions

Crisis management focuses on the immediate response to an event: the decision-making, communication, and coordination required to stabilise the situation and protect people, assets, and reputation. Business continuity management focuses on maintaining or recovering critical operations during and after a disruption. The two are interdependent, and Agilient’s capability spans both.

Any organisation with obligations to people that could face a disruptive event with significant consequences, including federal and state government agencies, critical infrastructure operators, healthcare networks, financial institutions, aviation and transport, large private enterprises, universities, and listed companies.

Agilient aligns with the Australian Government Crisis Management Framework; ISO 22301 for business continuity management systems; AS ISO 31000:2018, Risk management — Guidelines; AS 3745-2010, Planning for emergencies in facilities; the National Emergency Risk Assessment Guidelines; the Protective Security Policy Framework where applicable; and the Security of Critical Infrastructure Act 2018 where applicable.

Tabletop exercises bring decision-makers together to work through a scenario in discussion. Functional exercises test specific elements such as communication or escalation. Full-scale simulations replicate the conditions of a real response as closely as practicable. Agilient tailors the format, scenario, and complexity to the organisation.

At a minimum, frameworks should be reviewed annually and after any significant organisational change, regulatory update, or real event. Exercises should be conducted at least once a year, and more often for higher-risk organisations.

Yes. Agilient is appointed to multiple government procurement panels, including the Department of Home Affairs Security Services Panel, the DFAT Security Services Panel, the Defence Support Services Standing Panel, and the Whole-of-Government Management Advisory Services Panel administered by the Department of Finance. Government agencies can engage Agilient directly under these panels.

Security operators monitoring screens in a control room